Shipping policy

Processing Time All orders are processed within 1–3 business days. Orders placed on weekends or public holidays will begin processing the next business day.

Delivery Time Once dispatched, orders typically arrive within 6–10 business days. Total delivery time from order placement is usually 7–13 business days.

Shipping Confirmation You'll receive a confirmation email with your tracking number once your order has shipped. Please allow 24–48 hours for tracking information to update.

Delays While we do our best to meet these timeframes, occasional delays can occur due to high demand periods, customs processing, or carrier disruptions. These situations are rare but outside our control.

Lost or Missing Orders If your order hasn't arrived within 20 business days of placing it, contact us and we'll investigate immediately.

Contact Us If you have any questions about your order or shipment, reach out to our support team:

We're committed to making sure your Relovib arrives safely and on time. Thank you for your order.